Overview
Real-time command center status.
Active Tickets
142+12%
AI Resolution Rate
84.5%+2.1%
Avg Response Time
45s-15s
Live Agents Online
12Stable
Live NexaBot Trace Logs
[14:32:01]INFOIncoming intent recognized: PRODUCT_INQUIRY (confidence: 0.98)
[14:32:02]RAG_FETCHQuerying context for "AeroPhone Pro battery life" → Found 2 chunks.
[14:32:04]SUCCESSResponse generated and cited. Latency: 1.2s.
[14:35:11]WARNUser escalating to human agent. Category: WARRANTY_DISPUTE.
[14:35:12]INFOTicket #8492 routed to Agent Pool B.
Escalation Queue
URGENT2m ago
Payment failure repeatedly on Checkout for user: @sarah_connors
MEDIUM15m ago
Technical support required for NovaBook Pro X15 display artifacts.